FREQUENTLY ASKED QUESTIONS
An OEM Pulled Part is an A or B Grade quality part pulled from a working device.
All OEM pulled parts are extracted from fully functional devices utilizing a strict checklist specific to each individual model. All parts are inspected for cosmetic imperfections and mechanical integrity. We only list parts with minor wear for purchase on this site. The manufacturer’s proprietary suite of tests are run on all motherboards in order to verify the integrity of all components and peripherals.
We have identified the most popular Chromebooks that are near end of life and for now are focused on assisting educational institutions with parts for these models.
At this time we are only offering OEM pulled parts for the models listed on this site. We may expand our available parts in the future.
Orders may be placed using one of these methods:
- Online by using our electronic checkout process. Please note that a hard copy purchase order will be required to process all orders.
- Email by sending the purchase order to [email protected]
- Fax by sending the purchase order to 888.991.4175.
- Mail by sending the purchase order to Technology Resource Advisors, Inc., Attn: ChromeCare Parts Sales Team, 5403 North 118th Court, Milwaukee WI 53225.
Our focus is on serving K-12 and Higher Educational institutions in the United States. Non-Profit, Government, or Corporate institutions in the United States interested in purchasing Chromebook parts may contact us at [email protected] Individual consumers interested in purchasing Chromebook parts are encouraged to try Amazon or eBay. We are not accepting International Orders at this time but are considering this option for the future.
All orders will have Net 30 payments terms from the invoice date. Orders are invoiced the day after shipment occurs. Partial shipments may be partial invoiced if necessary. View our Terms & Conditions.
If you are from a K-12 or Higher Educational institution in the United States and would like to pay with an institutional procurement card, please contact us at [email protected] Please note that a 3% charge will be added to all orders paid for with an institutional procurement card. Additional paperwork may be required to process procurement card orders.
We provide a lifetime warranty for hardware failure on all LCDs, motherboards, and wireless NICs. All other parts we offer are non-mechanical and fall under our standard return policy. All warranty claims must be generated through the RMA form. View our Terms & Conditions.
We will accept returns for unopened items within 30 days of invoice date. A full refund or store credit will be provided for unopened items returned within that 30 day window. Client is responsible for return shipping unless an incorrect item was shipped. If an incorrect item was shipped, we will provide a shipping label. We will accept returns for opened parts within 30 days of invoice date as long as the item has not been used. A store credit will be provided for opened items returned within that 30 day window. Client is responsible for return shipping unless an incorrect item was shipped. If an incorrect item was shipped, we will provide a shipping label. Any return requests outside the 30 day window may be approved but will incur a 20% restocking fee. All return requests must be generated through the RMA form. View our Terms & Conditions.
Vendor info to list on the purchase order:
Technology Resource Advisors, Inc.
Attn: Sales Team @ chromecareparts.com
5403 North 118th Court
Milwaukee WI 53225
Please include ship to address, PO#, part number, quantity, line item total, and total price of all items on the purchase order.
Please submit purchase order to [email protected] or via fax to 888.991.4175.
Payment should be mailed to the following address:
Technology Resource Advisors, Inc.
5403 North 118th Court
Milwaukee WI 53225
Technology Resource Advisors, Inc.
Attn: Sales Team @ chromecareparts.com
5403 North 118th Court
Milwaukee WI 53225
Please include ship to address, PO#, part number, quantity, line item total, and total price of all items on the purchase order.
Please submit purchase order to [email protected] or via fax to 888.991.4175.
Payment should be mailed to the following address:
Technology Resource Advisors, Inc.
5403 North 118th Court
Milwaukee WI 53225
Orders under $100 for delivery in the continental US will be subject to a $10 charge for ground shipment. Orders over $100 for delivery in the continental US will be shipped for free. All orders for next day delivery or expedited shipping will have cost calculated at checkout. All orders for delivery to Alaska and Hawaii will have cost calculated at checkout.. Ground shipment orders will be shipped same business day or next business day once the purchase order is received. Next day delivery and expedited shipments have a 4pm CST cutoff and require that the purchase order is received by 4pm CST. Orders will be shipped via USPS or UPS unless specifically requested to use another carrier. Request to use another carrier may cause a delay in shipment. All purchase orders are subject to review for accuracy and validity.